# Contact LustAI

> How to reach the LustAI team: in-bot support on Telegram, email for privacy and business requests, and how to report a safety problem fast.

Last updated September 10, 2026 · Canonical: https://heylust.app/contact

## Support

The fastest way to reach us is inside the product. Open [@heylustbot](https://t.me/heylustbot) in Telegram and send /support; your message goes straight to the team, and the reply arrives in the same chat. Basic and VIP members get chat support and direct support respectively, but /support works for everyone, including people who have never paid.

You can also email [support@heylust.app](mailto:support@heylust.app). Email is best for anything that needs attachments or that you would rather not type into Telegram. We answer in English.

## Safety and abuse

If someone in a chat behaves badly, use the one-tap **Report** button during or right after the chat. Reports are counted per Telegram account; repeated reports trigger automatic suspensions and the most serious categories lead to permanent bans. Because a ban follows the account, the person cannot simply reconnect.

For anything urgent that the report button does not cover, for example content involving a minor or a threat to someone’s safety, email [support@heylust.app](mailto:support@heylust.app) with “URGENT” in the subject line. Remember that video and messages are never stored on our side, so include the approximate time of the chat.

## Privacy requests

To see, change or delete what we hold about you, use /profile and /remove in the bot, or send a request through /support or by email. Our [privacy policy](https://heylust.app/privacy) lists exactly what is stored and for how long; most of it deletes itself within 72 hours.

## Business, press and partnerships

Media questions, partnership proposals, security reports and legal notices go to [support@heylust.app](mailto:support@heylust.app). Please describe who you are and what you need in the first message so it reaches the right person.

LustAI is an online-only service. A postal address for formal correspondence is available on request by email.

## Official channels

- Telegram bot: [@heylustbot](https://t.me/heylustbot)
- Email: [support@heylust.app](mailto:support@heylust.app)
- Blog and guides: [/blog](https://heylust.app/blog)
- Company information: [/about](https://heylust.app/about)

These are the only places LustAI speaks from. We never ask for passwords, seed phrases or payment details by direct message.

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LustAI · https://heylust.app/ · About: https://heylust.app/about · Contact: https://heylust.app/contact · Privacy: https://heylust.app/privacy · Terms: https://heylust.app/terms